1. Information We Collect
To fulfill your subscription orders, process test lines, and provide 24/7 technical customer support, we collect minimal necessary information:
- Contact Details: Your name and email address submitted voluntarily when requesting technical support or ordering a plan.
- Device & Application Info: The type of streaming device (e.g. Firestick, Smart TV, Android Box, Apple TV) and app used to assist with setup configuration.
- Technical Diagnostics: Temporary IP connection logs used exclusively for server load balancing, anti-freeze route optimization, and anti-abuse safeguards.
2. How We Use Your Information
Your information is used strictly to deliver and optimize your IPTV subscription experience:
- To generate and issue your Xtream Codes API credentials and M3U playlist URLs.
- To provide fast 24/7 technical customer support and device setup assistance.
- To optimize server routing and ensure 99.9% anti-freeze stream uptime.
- To send critical service updates or renewal notifications upon your request.
3. Zero Log Streaming Policy
OuraIPTV enforces a strict Zero Log Policy regarding your viewing habits.
Your Viewing Habits Are Private: We do not track, record, or store any logs of the specific channels, sports events, movies, or series you stream.
4. Data Protection & Security
We employ industry-standard security protocols to safeguard your personal data:
- 256-Bit SSL Encryption: All data transmitted through our website forms and pages is encrypted using secure SSL connections.
- Restricted Access: Only authorized technical support personnel have access to line management systems required for line activation.
- Secure Storage: Credentials and user data are stored on encrypted, secure server environments.
5. Your Data Rights
You maintain full control over your personal data:
- Right to Deletion: You may request the complete deletion of your support ticket history or contact information at any time.
- Right to Rectification: You may update or correct your account details by reaching out to our support team.
6. Contacting Our Data Support Team
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our support team.
Visit our Contact Support Desk to submit an inquiry.
