1. Overview of Our Refund Policy
At OuraIPTV, customer satisfaction is our top priority. We strive to provide uninterrupted access to over 25,000+ live TV channels and 140,500+ movies and series.
We provide a 7-Day Money-Back Guarantee for all new subscription orders ($14.99 1-Month, $25.99 3-Month, $35.99 6-Month, $65.99 12-Month) to ensure complete peace of mind.
2. Eligibility Criteria for Refunds
You are eligible for a full refund under the following circumstances within 7 days of purchase:
- Technical Non-Performance: If you experience persistent buffering or channel failures on a supported device and our 24/7 technical team cannot fix it within 7 days.
- Service Non-Delivery: If your subscription credentials (Xtream Codes API details or M3U link) were not delivered following your request.
- Incompatible Server Node: If our server infrastructure is unable to establish a stable connection with your local internet service provider (ISP).
3. Non-Refundable Conditions
Refunds will not be granted under the following conditions:
- Inadequate Internet Speed: If your download speed is below the required 10 to 15 Mbps for HD or 25 Mbps for 4K streaming.
- Unsupported Hardware: If you attempt to use hardware or legacy apps not compatible with IPTV streaming.
- Violation of Terms: If your account is suspended for re-streaming, unauthorized line sharing, or violating our Fair Use Policy.
- After 7 Days: Refund requests submitted after 7 days from the initial purchase date will not be eligible.
4. How to Request a Refund
Requesting a refund is quick and straightforward:
- Visit our Contact Support Desk or message 24/7 fast live support.
- Select Billing & Support as your topic.
- Provide your order details and a brief explanation of the technical issue encountered.
- Our team will verify your case and process your refund within 24 to 48 hours back to your original payment method.
5. Contact Support Desk
Before requesting a refund, we encourage you to contact our 24/7 support team. Most minor setup issues can be resolved in under 2 minutes!
